Customer Value Generation in Banking: The Zurich Model of Customer-Centricity by Axel Liebetrau and others

The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.

Customer Value Generation in Banking: The Zurich Model of Customer-Centricity by Axel Liebetrau and others is available at Amazon.com.

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This Is How A Heart Breaks (Healing of the Heart Book 1) by Deborah Dearth

A chance meeting changes Monte's and Kathryn's lives forever. Their whirlwind courtship and marriage was a love story dubbed by friends and family as "The Prince and the Commoner". Now Montgomery Lawrence, former Hollywood icon and Cleveland, Ohio businessman is dead. His unexpected death leaves his survivors - Kathryn, his wife, Russ, his best friend and partner, and his son, Grayson in shock. Each must find a way to deal with their loss and to live without him. Monte had a public image and a private persona that were not always in sync. Memories and conversations reveal what life with Monte was really like and the kind of man he was. This Is How A Heart Breaks (Healing of the Heart Book 1) by Deborah Dearth is available at Amazon.com .

True Hollywood Noir: Filmland Mysteries and Murders by Dina Di Mambro

2014 IPPY Bronze Medal Award. A tantalizing mixture of classic Hollywood nostalgia and true crime, True Hollywood Noir: Filmland Mysteries and Murders, featuring 100 rare photographs, is suspenseful, entertaining, and eminently readable. While viewers were captivated by the drama playing out on the silver screen, the lives of the stars of these film noir classics were often far more exciting. The film plots of these stylish black and white masterpieces pale in comparison to what was going on behind the scenes. Uncover the true stories in a dozen different chapters featuring William Desmond Taylor, Thomas Ince, Jean Harlow, Thelma Todd, Joan Bennett, Lana Turner, George Reeves, Gig Young, Bob Crane, Natalie Wood, Robert Blake, and Mickey Cohen. Included in the cast of characters of the Thomas Ince chapter are William Randolph Hearst, Marion Davies, and Charlie Chaplin. And in the Mickey Cohen chapter, find never before told stories about Ben "Bugsy" Siegel, Virginia Hill,...

Through The Chauffeur’s Eyes by Jerome Leonard

New Book Allows Readers to See Life ‘Through the Chauffeur’s Eyes” Limousine driver Jerome Leonard shares wild, captivating work experiences San Francisco, CA. Having spent 18 years working and over 1 million miles driven as a chauffeur, author Jerome Leonard, known as Kool has had his hefty share of odd and exciting experiences while on the job. In his book, “ Through the Chauffeur’s Eyes” (published by Xlibris), he shares a collection of real, shocking stories of what goes on in a limousine. This book depicts the unique, never-boring life of a limousine driver. Meeting and driving people from all over the world, Leonard describes his job as the ultimate experience. From limo brawls, drunk and high men and women, “sexcapades” after wine tours, outrageous bachelor and bachelorette parties, secret missions, celebrities like the Rolling Stones and top notch executives – Leonard has seen it all through his eyes throughout his career and shares the very best of it in this book. Hilari...

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